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In short, we collect two types of data. The first is the basic data (A) required to allow the site to function securely, and to help us improve our service over time. The second is the personal data (B) required by us to process an order, to maintain contact during the shipping & subsequent support/updates of the product, or reply to an enquiry. Depending on your use of our site, we may collect some or all of the following data:


1.1 Your name.

1.2 Your business/company name.

1.3 Your job title/profession.

1.4 Contact information such as email addresses and telephone numbers.

1.5 Demographic information such as address & postcode.

1.6 IP address (automatically collected).

1.7 Web browser type and version (automatically collected).

1.8 Operating system (automatically collected).

1.9 A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected).


The basic data (A) is collected automatically by our site (see section 05 on use of Cookies), and is common practice online. The personal data (B) is voluntarily submitted by you via our payment portal and/or our contact form. In both cases, by completing the order/contact form, and/or using our site, you are consenting to our need to store that information for the purposes set out in section 01. If you ever change your mind, you can contact us via section 7.0 below. 

3.0 STORING, SHARING AND DISCLOSING YOUR DATA is hosted on the platform. provides us with a highly-secure online store, allowing us to make our products available worldwide. Your data will be stored through’s data storage, databases and the general applications. They store all your data on secure servers behind a firewall. If we ever need to remove your data, this offers us a single point of contact to ensure that it is done quickly and efficiently.


All direct payment gateways offered by (and therefore used by our company) adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) for the processing of online payments (including payment details). PCI-DSS is managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We do not share your contact details with anyone (so no third-party mailouts). However, as a natural part of the hosting process, some of the tracking data is accessible to the people at (functionality) and, depending on your browser settings, other organisations such as Google (general browsing info). In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information (for example; where we are involved in legal proceedings, or under the requirements of legislation, a court order, or a governmental authority). We do not require any further consent from you in order to share your data in such circumstances and will comply as required by any legally binding request that is made of us.


We may need to contact you regarding your order (mainly to clarify delivery details, shipping information, or stock changes). We don’t do any online marketing campaigns, but if we need to contact you we will generally do so via email (which is our main point of communication), by telephone or postal mail. This is information you will have given us when either ordering a product from the site (allowing us to ship it to you), or via our contact form. On occasion, we may be in touch to notify you of significant changes to this policy, changes to our website or product changes. Details of how to remove this information from our records is listed in section 7.0 below.


Most websites track personal information through the use of cookies, and you have a degree of control in limiting this within your own browser (for example, you can block cookies and site data in your browser preferences, but this may limit the sites functionality and/or restrict access to certain parts of the site). We try and use as little tracking as possible, but there are some elements that help the functionality of the site (and are there mostly there for Security), or allow us to improve our service over time (Business Intellegence, or BI).


There are currently seven types of cookies used on;



•    svSession / Permanent / Creates activities and BI

•    hs / Session / Security

•    incap_ses_${Proxy-ID}_${Site-ID} / Session / Security

•    incap_visid_${Proxy-ID}_${Site-ID} / Session / Security

•    nlbi_{ID} / Persistent cookie / Security

•    XSRF-TOKEN / Persistent cookie / Security

•    smSession / Two weeks / Identifies logged in site members


Privacy is an on-going responsibility, so it is in all of our interests for us to review & update this privacy policy as required. Please review it frequently if you visit us often. Changes & clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, it will be noted in the revision date at the bottom of this page.


If you would like to: access, correct, amend or delete any personal information we have about you, you can contact us digitally at or via old-school mail at: Wild Goose-Media Ltd, Goonbell Lane Farm, 29 Goonbell, St Agnes, Cornwall, TR5 0PN, United Kingdom. There is no charge for this, however, multiple requests may result in a small adminstration fee.


Our website contains links to other websites of interest (reviews, agents, etc.). However, once you have used these links to leave our site, you should note that we do not have any control over third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


If you’ve got this far, you are simply super-human in your capacity to read through & process all the formalities of running an online store and keeping your data safe. We are always keen to hear of ways that we can improve what we do (including this Privacy Policy), so do drop us a line if there is anything you think we have missed, or will help us do our job more positively.

Last revised March 2020.

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